Returns & Exchanges
At Roxanne First, we want you to love your new jewelry, but if you change your mind, we offer a 14-day return window for all non-personalized pieces in their original condition. Please ensure items are unworn and returned in their original luxury packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Jewelry
Carefully place your items back into the original Roxanne First box and ensure the package is securely sealed to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our studio inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing